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Read Michael Krigsman’s 3 Big Reasons CRM Initiatives Fail This is not to say that many of the social media tools that companies have deployed already aren’t good. the relationship to make it consistently responsive and successful. Jun 9, 2016. The latest entry in this series, “How to “WOW” Customers over the Phone and Build a Lasting Relationship,” is below. Read the previous entry here.] Companies have become really good at answering questions. Customer service reps will sit there on the phone and answer every customer question under. Feb 10, 2015. At Tuee, we work with restaurateurs on a daily basis. Many of our conversations go like this. “I don't get it – how do I bring my customers back in more often? We have great food and great service. Everytime I ask a guest, they say “loved the food”. Yet I seem to find myself month after month struggling to. 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